10-Digit Manual with Transfer (10DMT) Agents

Are You a 10DMT Agent? If you are using the 10DMT screen to manually enter the phone numbers, you are a 10DMT Agent or call initiator. The agents who receive the manually initiated calls are called Closer Agents.  What Is 10DMT Service? The 10-Digit Manual with Transfer service (10DMT) is a special service that facilitates more efficient manual dial...

Human Call Initiator (HCI) Clicker Agents

This article provides an overview of the role of HCI Clicker Agents in the LiveVox Portal (LVP).  In LVP, Human Call Initiator (HCI) is a service in which an agent, known as a Clicker Agent, manually launches a call by clicking on a dialog box. A Clicker Agent can launch one call at a time using a single click. If a customer answers the call, the ca...

Human Text Initiator (HTI) Clicker Agents

The Human Text Initiator (HTI) service enables agents to manually launch text messages using a mouse click. Agents using the HTI desktop to launch manual text messages are often referred to as Clicker or HTI Agents. Clicker Agents are signed in to the HTI service to manually select and launch text messages from the HTI desktop. Any agent who can rep...