Enabling and Assigning Ticket to Agents

If you have purchased and enabled the Ticket feature, you can make the ticketing feature visible to agents in the Agent Desktop through LiveVox’s Designer tool.  Enabling the Ticketing Widget in Agent Desktop To enable the Ticketing widget on an agent's desktop: Open Designer. Click on the Desktops tab. Double-click the desired desktop that you want...

Managing a Ticket

U17 Managing a ticket involves creating, modifying, and viewing a ticket. The Tickets subsection of the Ticketing section enables you to manage tickets, as well as accounts and contacts.  This article contains the following sections: Creating a Ticket You create a ticket to track a request or an issue. To create a ticket: On the Configure tab, go to...

Creating a Contact Using the Ticket Feature

Ticket allows you to create new contacts within the Ticketing system. U17/LV19 Creating a Contact Using the Ticket Feature To create a contact through the Ticketing system:  On the Configure tab of the LiveVox Portal (LVP), click Ticketing > Tickets.A window appears displaying the Accounts, Contacts, and Tickets tabs. On the Contacts tab, click N...