Automated Report Never Arrived

When working with LiveVox reports, you have a few different options available to you as a User. First, reports can either be standard (available in the Review tab of your LiveVox Portal and seen in the screenshot below), or custom (configured separately outside of the platform).   Secondly, reports can either be pulled on-demand (also through the Re...

Unable to Generate Call Recording or Screen Recording

Call Recording and Screen Recording reports are standardized reports in any LiveVox Portal (LVP). To view them, navigate to the Review tab in your LVP and click on Agent Reports. From here, we'll be looking at the Call Recording Report (which also includes screen recordings, if they are enabled and if agents are using the Agent Desktop Native [ADN] ...