Error Message During Campaign Upload

Campaign uploads contain multiple components such as Campaign Types , Input Filters , and Services . Errors related to these features usually show up after a Campaign upload (such as with a "spinning" Campaign status or a Campaign loading with zero records). If you receive a "Failed to retrieve Campaign details" error immediately after attempting an...

Error Message when Generating a Report

Receiving an error message when generating a  LiveVox standard report ? We're here to help. We've outlined a couple of common scenarios where errors may occur when working with reports:   Scenario #1: Unable to Run Report (Permission Error) An Administrator's (User's) role determines what that individual may see within the LiveVox Portal (LVP). Depe...

Error Message Accessing SFTP

Secure File Transfer Protocol (also known as SFTP) is a feature that the LiveVox Portal (LVP) supports. SFTP can be accessed directly through an SFTP Browser within LVP , or through an external SFTP client or product (such as FileZilla or  WinSCP ).     SFTP browsers give you a shared access location anywhere with a data stream (network connection) ...

Trouble Logging In to LiveVox Communicator v5.3

Unlike previous versions of the LiveVox Communicator (LVC) application, v5.3 does not require a user name or password in order to login each time you open the app. Instead, for your convenience and security, your company credentials are stored locally in a configuration file on your PC. When you open LVC v5.3, you should see the following:     This ...

Unable to Log in as an Administrator or Agent

Troubleshooting If you cannot log in as an administrator or as an agent, use the following steps to help troubleshoot the situation.  Check the agent/user affected in the LiveVox Portal, because the problem could be something as simple as too many unsuccessful logon attempts.  Agent/user is locked. If the agent/user is locked out because of multiple...