Consent Management and Managing Opt-In/Out for Email

You can manage email consent for customers through the Services > Settings tab. Customers must consent to receive emails before you can email them. You can specify the Email Opt-In Message and Email Consent Required fields.  The Services > Settings tab allows you to verify or adjust a number of configurable settings. Under the Contact Rules se...

Customizing an Email Template

This article describes how to customize the body of an email message intended for customers. To customize an email template: Log in to the LiveVox Portal. On the Configure tab, click Messaging >  Contact Flow .The Messages window appears. In the Message(s) field, select the Message containing the email message whose template you want to customize...

Best Practices for Using Email: Content, Frequency, and More

Emails are a great, low-cost ways to communicate with your customers. Payment reminders, missed payment alerts, call-back request information, promotion alerts are some areas where email communication can be used effectively. Though using emails is known to be very effective, writing emails does require some thought and effort. The LiveVox Platform ...

Monitoring Inbound Email Traffic

It is essential to monitor all inbound email traffic to ensure that communication is handled in a timely manner. The LiveVox Portal (LVP) provides all the necessary email-related information on the Monitor dashboard. The Monitor dashboard displays Voice (opened by default), Email, SMS, and Chat tabs. Click the Email tab to access the Email Monitor d...

Accessing the Monitor Dashboard

The Monitor dashboard provides information about the Inbound and Outbound emails for an active email campaign. The Outbound tab gives a percentage of emails that were delivered, opened, bounced, unsubscribed, and suppressed. This information is available for a particular campaign and for a selected period of time. The Inbound tab provides informatio...

Monitoring Outbound Email Traffic

U17 The LiveVox Portal (LVP) provides information about the outbound emails for active campaigns. The Outbound tab of the Email Monitor dashboard provides statistical information regarding outbound emails for a selected active campaign over a period of time. By default, the Email Monitor dashboard displays statistics for email campaigns that were ru...

Managing an Email Thread

The Email tab of the Monitor dashboard provides a consolidated view of the email threads being handled for an active email campaign. The Inbound tab of the Email Monitor dashboard displays the data associated with all inbound emails. Information regarding the number of email threads, resolved email threads, unresolved email threads, and the number o...

Email Authentication: What Is It and Why Is It Important?

Email authentication is a method to verify if the received email is from a legitimate source or is potential spam. When an email is delivered, the receiving mail server uses a set of methods to determine if the message was sent from the person whose email address is specified in the From field. The receiving server also determines whether the receiv...

Monitoring Email Performance

Emails are one of the most effective and frequently used tools to communicate with customers and include marketing campaigns, payment reminders, or promotions. But how can you measure the success of your email communications?   To help you get an idea of how the emails performed, Livevox provides the Monitor Dashboard for the email channel. The dash...