Importing Contacts into Contact Manager

Written by Pat Parkhill

Last published at: August 4th, 2025

You can create multiple contact records at once on the LiveVox Portal (LVP) using the Import feature of Contact Manager. This feature enables you to import contact records from a file on your computer into Contact Manager on the LiveVox Portal. 

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You can add a maximum of 12,000,000 contacts per portal to Contact Manager. However, you should keep Contact Manager at 10,000,000 records to accommodate new records.

This article describes how to import contacts from a comma-separated values (CSV) file into Contact Manager.

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Before You Begin

 

 Procedure

To import contacts from your file into Contact Manager:

  1. On LVP, on the Configure tab, click Contacts > Contacts.
    The Contacts window (Contact Manager) appears.
  2. Click Import.
    The Import Contact window appears.
  3. Specify values in the following fields: 
    • File: Select your file by clicking Choose File.
    • File Format: Select the input filter you created.
  4. Click Import.
    A message stating that the import task is running appears.
  5. After the message disappears, refresh the window.
    All the contacts in your file are imported to LVP, and they appear on the Contacts tab of Contact Manager.

 

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